Featured projects
Google Retail Training LMS
The Google Retail Training (GRT) learning management system was designed to educate retail employees on Google’s products and services through an intuitive, engaging learning experience. My role focused on blending product design and instructional design to create a platform that was both user-friendly and pedagogically effective. The result was a streamlined interface and content structure that simplified complex product knowledge, encouraged active learning, and improved knowledge retention — empowering retail teams to confidently promote and support Google’s product ecosystem in-store.
Adobe 2022 — Instructional Design
For the launch of Adobe Photoshop & Premiere Elements 2022, I designed an engaging product training experience that helped retail associates and customer service teams confidently recommend and demonstrate the software. The program transformed complex creative tools into clear, relatable lessons by applying structured instructional design principles, scaffolded learning, and scenario-based practice. Through guided walkthroughs, animations, and interactive checkpoints, learners explored features step-by-step — connecting technical capabilities to real-world customer needs. By framing each module around realistic user personas, the training boosted both product knowledge and confidence, turning information into meaningful, memorable learning.
Ring – Scenario Sales Training
I designed an interactive learning simulation that placed learners in realistic customer conversations, where each decision shaped the outcome of the experience. By applying scenario-based learning principles and Gagné’s Nine Events of Instruction, the training encouraged active engagement, reinforced key behaviors, and provided meaningful feedback. Through visual comparisons, guided reflections, and adaptive branching, learners built product understanding and confidence in applying their knowledge to real-world interactions.
PREVIOUSLY
HALIGHT Inc · Senior Graphic Designer/ Instructional Designer
Mar 2018 - Mar 2025 (7 yrs)
HCA MINDBOX · Product Designer & Graphic Designer
Apr 2013 - Mar 2018 (5 yrs)
I'd love to chat to talk about anything — from design and tech to Spotify playlists. Send me an email and we'll work something out.